Late Policy
We value your time and aim to provide a seamless experience for every client. To ensure that each appointment runs smoothly, we kindly ask you to adhere to our punctuality policy:
• Grace Period: We offer a 15-minute grace period for all appointments. If you arrive within 15 minutes of your scheduled time, we will proceed as planned. However, please be mindful that arriving late may reduce the time available for your service.
• Late Arrival Fees: If you arrive more than 15 minutes late, a late fee of $15 will be added to your balance. This fee compensates for the disruption in scheduling and ensures fairness to other clients.
• Appointment Cancellation: If you are more than 30 minutes late, your appointment will be canceled and considered a no-show. Canceled appointments due to late arrival will not be eligible for a refund of the deposit. To reschedule, a new booking deposit will be required.
We recommend planning your travel and preparation time in advance to avoid any issues. Your punctuality helps us provide the best possible service to you and other clients.
Payment Information
To confirm your booking and ensure a smooth transaction process, please review our payment policy below:
• Non-Refundable Booking Deposit: A $20 deposit is required at the time of booking to secure your appointment. This deposit is non-refundable but will be applied to your final balance on the day of your service. It signifies your commitment to the appointment and holds your spot in our schedule.
• Remaining Balance Due at Appointment: The remaining balance is due on the day of your appointment, prior to the service. We appreciate your cooperation in preparing the balance in advance to keep the appointment running smoothly.
• Accepted Payment Methods:
• Cash Payments are welcome.
• Digital Payments: We also accept Zelle, CashApp, and Apple Pay for your convenience. Any digital payments should be completed before the start of your appointment.
Please be aware that deposits are non-refundable. If you need to cancel or reschedule, deposits will be forfeited in the case of a cancellation. For rescheduling, please give us at least 24 hours’ notice to apply your deposit to a future appointment.
Travel Appointments
For clients requesting on-site services, we offer travel appointments. Please note the following travel policy:
• Travel Fees: A travel fee starting at $100 applies for all on-location appointments. This fee may vary based on the distance and location of the appointment.
• Location Details: To ensure a smooth and timely service, please provide complete location details at least 24 to 48 hours prior to your scheduled appointment. This information is essential for us to plan our travel and arrive prepared to deliver the best possible service.
If you have specific travel requirements, feel free to discuss them with us at the time of booking.
Thank you for your understanding and cooperation with these policies. We look forward to providing you with an exceptional experience!